Shipping Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you immediately and refund you the total amount of your order using the original method of payment.
2. Delivery Location
Items offered on our website are available for delivery to addresses in the United States.
(Note: We currently do not ship to P.O. Boxes or military APO/FPO addresses).
3. Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within 6-10 business days of the date of your order. Business days mean Monday to Friday, except holidays.
A. Order Cut-off Time:
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Orders placed before 06:00 PM (Pacific Time – Los Angeles) will be processed the same day.
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Orders placed after this time will be processed the next business day.
B. Handling Time (Processing Time):
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Please allow 1-2 business days for us to pick, pack, and prepare your order for shipment.
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We process orders from Monday to Friday.
C. Transit Time (Shipping Time):
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Once shipped, the estimated transit time is 5-8 business days within the United States.
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Please note that transit time may vary depending on your specific location and the carrier.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page.
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Standard Shipping: [Free Shipping / or enter price e.g., $4.99] for all orders.
(Please adjust this line to match your actual shipping rate in Google Merchant Center).
5. Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You can track your package directly on the carrier’s website or by visiting our website.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at support@axisupply.com.
7. Customer Support & Contact Information
If you have any questions about the delivery and shipment or your order, please contact our support team.
Axisupply (operated by Eban LLC)
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Address: 3220 Sawtelle Blvd, Los Angeles, CA 90066, United States.
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Email: support@axisupply.com
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Hotline: +1 424-371-3248
Business Hours (Customer Support):
We are always ready to serve you with flexible hours:
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Monday to Friday: 9:00 AM – 6:00 PM (Pacific Time)
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Saturday: 10:00 AM – 4:00 PM (Pacific Time)
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Sunday: Closed
